While I’m known to rant quite a bit, I always give credit where credit is due. It’s just that there’s very little here that truly jumps out at me, ya know. So when something like this happens, it gets me giddy with excitement and I can’t wait to blog all about it.
In a city bursting with restaurants, there are only a handful that we frequent. We tend to avoid the ones that come highly recommended because from experience, those are usually the ones that fail our standards of food quality, hygiene, customer service and/or the Hip to be Picky Eater Index. 😉
At the handful of restaurants where we are regulars, it strikes me as really weird that their staff always act as if they’ve never seen us before. They don’t acknowledge us. They don’t remember how we like our orders. They don’t remember where we like to sit. Not only do we not get any preferential treatment – whatsoever, the service can sometimes be frustrating.
Friday lunchtime, the girls and I went to our favorite Nando’s restaurant outlet. This is the only one of all their franchise outlets that we go to simply because it’s probably the only place in town we know of where the staff are always smiling and happy to see us.
Mind you, this is not a Mom and Pop joint where friendly, personal service is a given. These guys just work there but still they would greet us loudly, sometimes in chorus, every time we walk through the door. They would nod us to “our” table with knowing smiles. Yes, we even have our own table!
Last Friday, we noticed our portions were super-sized. Our plates were heaped high, higher than usual, with our favorite grilled vegetables and peri chips, and they brought us an extra drink on the house. The girls and I usually share drinks (because we hate going to public restrooms) and these guys said, no, go ahead, have a drink on us.
When the check came, we were in for an even bigger surprise. We eat there so often we practically know how much our meal would come to. Only this time, the figure was wa-ay lower than what we normally pay. A surprise discount!
Okay, if I’ve ever doubted that good customer service exists, I take it back! This is definitely one for the record, and in case you’re wondering, the answer is no, we didn’t ask for a discount, we’re not on back-slapping terms with the staff though they always seem happy to see us, and I’m not getting paid to write this. 😀