On Wednesday, after picking Raine up at college, we headed to a nearby mall for a quick lunch before dropping her back at college for her next class. We had coupons for free drinks and desserts at our favorite chicken place. But when we got there, the waiter insisted the coupon had expired. Has it really?!

Wednesday was June 1. The coupon says it’s “valid for 1 month from date of issue May 10″. So we still have 10 days before the coupon expires!
The manager came over to point out to me that the coupon had expired on May 10. When I tried to explain, she then turned around and said oh, the date was incorrectly printed! I’m like, what!
When she lost on that one, she tried it from another angle. She said the button on the cash register was gone! Um, he-llo??
Pretty soon, they brought out her manager when it became clear that none of them could out-talk me! Quite honestly, they were just wasting their time, and mine. I’d had it up to here with folks who can’t read, don’t know their jobs and who think they can get away with BS.
So we got up and left. Yes, I know it’s not that big a deal. It’s only drinks and desserts, right? Thing is crappy customer service has become the rule rather than the exception and frankly, I’m getting very tired. Some folks might accept it because they’re gullible, or can’t figure it out, or are trying to avoid confrontation.
Not me. Don’t even get me started!
There was, however, a sweet ending to this whole story. My girls suggested we went back to the franchise restaurant that gave us the coupons in the first place. I’m so glad we did. The crew there happily accepted our coupons with a big smile and we got our Chocolate Crunch Roll. Too sweet! Literally
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How do you deal with crappy customer service? Do you just let it slide or do you stand your ground?

Occasionally I teach English at college, and one of the things I love to do is walk into class on a Monday morning with this sprightly question, “So how was your weekend?”.


















